Terms of service
<h1>Polefidence – Terms and Conditions</h1>
<p>Please read these terms and conditions carefully. By booking any class or course with <strong>Polefidence</strong>, you agree to be bound by the terms below.</p>
<hr>
<h2>CLASSES & COURSES</h2>
<h3>Booking</h3>
<p>Your place is confirmed once full payment is received. Payment can be made online or over the phone.</p>
<h3>Transferring Classes</h3>
<ul>
<li>You may transfer your booking up to <strong>7 days before a course</strong> begins, or <strong>48 hours before</strong> a taster or private 1-to-1 session.</li>
<li>Transfers are only possible if we can fill your original space with another participant.</li>
</ul>
<h3>Refunds</h3>
<ul>
<li>Course cancellations require <strong>14 days’ notice</strong>. A <strong>£20 admin fee</strong> applies.</li>
<li>Taster or workshop cancellations require <strong>48 hours’ notice</strong>, with a <strong>£5 admin fee</strong>.</li>
</ul>
<h3>Missed Classes</h3>
<p>If you miss a class during a course and give <strong>at least 12 hours’ notice</strong>, you may make it up in another course or Drop-In session (subject to availability). No extra fee applies.</p>
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<h2>PARTIES, PHOTOSHOOTS & PRIVATE GROUP CLASSES</h2>
<h3>Pricing</h3>
<p>Pricing depends on group size and format. Full details are available on request or at the time of booking.</p>
<p>A <strong>£50 deposit</strong> is required to secure your party or private group booking. The balance is due <strong>2 weeks before the event date</strong>. If unpaid by then, we reserve the right to cancel the booking without refunding the deposit.</p>
<p>Bookings made less than 2 weeks in advance must be paid in full.</p>
<h3>Transferring Dates</h3>
<ul>
<li>You may transfer your booking date up to <strong>4 weeks</strong> before your scheduled event.</li>
<li>Within 4 weeks, transfers are only possible if another group can take your original slot.</li>
</ul>
<h3>Refunds</h3>
<ul>
<li><strong>28+ days notice:</strong> Refund minus a £25 admin fee</li>
<li><strong>14–28 days:</strong> No refund, but eligible for date transfer</li>
<li><strong>Less than 14 days:</strong> No refund or transfer</li>
</ul>
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<h2>OTHER TERMS</h2>
<h3>Changes</h3>
<p>In rare cases, we may need to make changes to class times, dates, or venues due to unforeseen circumstances. If no suitable alternative is available, you’ll be offered a full refund.</p>
<h3>Age Limit</h3>
<p>Participants must be <strong>18 or older</strong>. Under-18s may attend only with a parent or guardian present and with prior approval from Polefidence.</p>
<h3>Alcohol Policy</h3>
<ul>
<li>No alcohol is allowed before or during regular classes.</li>
<li>For parties: Light alcohol is permitted, but if you're visibly intoxicated, the instructor may stop your participation for safety reasons.</li>
</ul>
<h3>Health & Safety</h3>
<p>Pole fitness is a physical activity and carries risk.</p>
<ul>
<li>You must inform us of any injuries or conditions before taking part.</li>
<li>You must complete a <strong>medical questionnaire and waiver</strong> before your first session.</li>
<li>We do <strong>not recommend participation if you are pregnant</strong>. You’re welcome to attend parties to observe—just let us know in advance so we can provide seating.</li>
<li>Always follow instructor guidance to reduce the risk of injury.</li>
<li><strong>No jewellery</strong> is to be worn during class, as it can damage the poles and cause injury.</li>
<li>Ensure your skin is <strong>clean and free from moisturiser</strong> before class to prevent slipping.</li>
<li><strong>Do not apply fake tan</strong> before class, as it may affect grip and leave residue on the poles.</li>
</ul>
<p>Polefidence and its instructors accept no responsibility for injuries sustained during participation unless caused by proven negligence.</p>
<p><em>These terms may be updated at any time by Polefidence.</em></p>